Frequently asked questions

Fuel Delivery

What is automatic delivery?


Automatic delivery is based on a calculation using: weather/outdoor temperature, your pattern of use, size of your home, location and other heat sources. Our computer system tracks the last 3 deliveries and weather to “flag" customers who are ready for their next delivery. While this system is very accurate, it cannot determine unforeseeable fluctuations in use. We always suggest that you also keep an eye on the level of oil in the tank and let us know if you may be using more than expected. An illness, a new family member, visitors and construction can all change the amount of oil that you use. It is ultimately your responsibility to check the tank and ensure that you have an adequate supply of fuel.




Do you offer budget plans?


Yes! To learn more about the terms of our budget plans, please give our office a call at (978) 283-4815 or (978) 546-6018.




What are your delivery/service areas?


Our fuel delivery/ service areas are Gloucester, Rockport, Essex, and Manchester-by-the-Sea. That being said, we do deliver in Beverly, Hamilton and Wenham for automatic deliveries only- no will call. [clarify the 100 gallon minium]




What does a full service company do?


Industry surveys have shown that 85% of heating oil customers in America prefer to do business with a full service oil company because it means:
- 24-hour emergency service
- trained, certified technicians
- monthly payment plans and service plans for protection against large, unexpected bills.
- automatic deliveries to reduce run-outs - credit terms on fuel bills
- sufficient liability insurance coverage in the unlikely event of property damage
- fully stocked service vehicles so most problems can be fixed on the spot




What happens if I have an emergency after business hours?


If you are a regular customer of ours and run into an issue after business hours, our live answering service takes your call and relays the information back to our team. A service charge may apply to deliveries outside of normal business hours. This includes run-outs due to non-payment and failure of automatic delivery customers to notify company of a change in usage.




I've found cheaper fuel but they don't offer any services. Why is that?


About two-thirds of what a customer pays covers the cost of the fuel itself. The rest goes toward services, which are not offered by all companies. This is why oil-only companies can charge a lower price.




How do I pay for my fuel delivery?


Invoices can be paid in three ways: - Paypal (click here) - Authorized Credit Card on file - Mail check to : J.M.Walsh Oil, 6 Cleveland Place, Gloucester, MA 01930 All fuel charges are due and payable, at the discounted price, within seven (7) days of the date imprinted on the delivery slip. After 7 days. the price increases by .30 cents per gallon. Service charges are due and payable within thirty (30) days of service rendered. Installations are scheduled upon receipt of a 50% deposit and due and payable in full upon completion.




How do you determine my delivery schedule?


Your delivery schedule is based on your average use during this time of year, plus the weather. Any changes on your usage will effect this schedule, and you may run out! This also includes customers using their second homes/summer homes during Covid. Please remember to notify us of any changes in fuel usage such as construction, working from home, or a change in winter travel plans from prior seasons. We also need to know if you stop using your pellet stove, wood stove, or mini-splits. We are unable to re-calculate your usage without up to date information. We are not liable if your usagae changes and it is not communicated to us.




What is a degree day and why is it important?


It's any day during which the average temperature falls below 65. The number of degrees difference between 65 and the average temperature (for example: 45) are called DEGREE DAY UNITS. (In this case 65 minus 45 = 20.)
Each day add the high and low temperatures together and divide by two - this will give you the MEAN temperature. Subtract this mean from the base figure of 65 and you will have the daily degree days. These degree days reflect fuel consumption, and for scheduling purposes are accumulated by the season, usually starting September 1st and are added to a cumulative YTD total.




What is will call delivery?


Will Call delivery means that we do not track consumption or schedule your next delivery. It will be your responsibility to monitor the fuel in your tank and request a delivery. The best time to call and schedule a delivery is when the gauge reads between ¼ and ½ full. Please give us 48 hours notice for weekday deliveries. There is a 100 gallon minimum delivery, 150 for Green Energy customers. A chargeable service call could result in the event of a run-out outside of business hours.




Do I still have to check my tank now that I'm a customer?


Yes, absolutely. We make a reasonable effort to initially and periodically visually inspect accessible above ground oil tanks. Visual inspections assess the condition of the tank at the time of inspection and do not predict the tank’s condition in the future. Since tank conditions may change, as the owner with ongoing access, it is the Customer’s responsibility to monitor the tank for wear and tear and/or leaks and notify us immediately.





Service & Maintenance

What happens during annual maintenance?


Keeping your oil burner maintained will help with efficiency and is a preventative measure for future, sometimes larger problems. We recommend an annual maintenance on any system burning 500 gallons or more in a heating season (September 1 – August 31st). During the annual maintenance, the technician removes any soot buildup, checks electronic controls, inspects the oil storage tank, changes the oil filter, air filter (furnaces), nozzle, flushes out the oil line, and performs an efficiency test on the system. This procedure takes about an hour, but can take longer if the unit hasn’t been cleaned regularly, or a part needs replacement.




Can I see a sample service contract?


Yes. Please contact our office at 978-283-4815 or 978-546-6018 and we'll send over a copy to you




What are your terms and conditions?


You can read all about our terms and conditions HERE




Are your technicians employed in house or contractors?


All our technicians are in-house employees. They are highly trained, licensed, and insured. Commitment to our customers is their priority, and because they are in house, the full faith and backing of the company assures that the high standards of competent, professional standards are met.





Cooling

Do you install central air conditioning?


Yes! Give our office a call at 978-283-4815 or 978-546-6018 for more information.




Do you install mini-splits?


Yes, we do. Give our office a call at 978-283-4815 or 978-546-6018 for more information.




Can I add central air conditioning to my boiler?


Yes. Contact us for more information on how you can upgrade your existing boiler hot water system with air handlers!




What brands do you carry for cooling systems?


We carry: Mitsubishi, Samsung and Fujitsu





General

Are you a family owned and operated business?


Yes. Started by Joe Walsh in 1981, J.M.Walsh Oil Company has been family owned and operated for 40 years.




Where are you located?


Our office is located at 6 Cleveland Place, Gloucester, Massachusetts.




Where is your delivery / service area?


Our fuel delivery/ service areas are Gloucester, Rockport, Essex, and Manchester-by-the-Sea. That being said, we do deliver in Beverly, Hamilton and Wenham for automatic deliveries only- no will call.