Frequently asked questions
Industry surveys have shown that 85% of heating oil customers in America prefer to do business with a full service oil company because it means:
- 24-hour emergency service - trained, certified technicians - monthly payment plans and service plans for protection against large, unexpected bills. - automatic deliveries to reduce run-outs
- credit terms on fuel bills - sufficient liability insurance coverage in the unlikely event of property damage - fully stocked service vehicles so most problems can be fixed on the spot
All new customers are required to fill out a credit application. This is because fuel deliveries and service are not considered "Point of Sale" transactions where a customer has to pay before receiving the merchandise. In our case, customers are receiving products or service in advance. Having all new customers fill out a credit application helps us as a business guarantee payment. Thank you for understanding!
If you are a regular customer of ours and run into an issue after business hours, our live answering service takes your call and relays the information back to our team.
A service charge may apply to deliveries outside of normal business hours. This includes run-outs due to non-payment and failure of automatic delivery customers to notify company of a change in usage.
It's any day during which the average temperature falls below 65. The number of degrees difference between 65 and the average temperature (for example: 45) are called DEGREE DAY UNITS. (In this case 65 minus 45 = 20.)
Each day add the high and low temperatures together and divide by two - this will give you the MEAN temperature. Subtract this mean from the base figure of 65 and you will have the daily degree days. These degree days reflect fuel consumption, and for scheduling purposes are accumulated by the season, usually starting September 1st and are added to a cumulative YTD total.
Yes, absolutely. We make a reasonable effort to initially and periodically visually inspect accessible above ground oil tanks. Visual inspections assess the condition of the tank at the time of inspection and do not predict the tank’s condition in the future. Since tank conditions may change, as the owner with ongoing access, it is the Customer’s responsibility to monitor the tank for wear and tear and/or leaks and notify us immediately.