Advanced Biofuel are liquid fuels that are generally derived from non-food-based feedstocks and yield a lifecycle reduction in greenhouse gas emissions of at least 50% compared with fossil fuels.
Brands We Carry
What We Offer
Complete the New Customer Packet and email it to our team at firstname.lastname@example.org for approval.
Once approved, we'll coordinate your first delivery. Pay within 7 days of delivery to receive your $0.30 cent per gallon discount.
Happy with our service? We have a great Referral Program. Give our office a call to learn more.
Frequently asked questions
What is Automatic Delivery?
Automatic delivery is based on a calculation using: weather/outdoor temperature, your pattern of use, size of your home, location and other heat sources. Our computer system tracks the last 3 deliveries and weather to “flag" customers who are ready for their next delivery. While this system is very accurate, it cannot determine unforeseeable fluctuations in use. We always suggest that you also keep an eye on the level of oil in the tank and let us know if you may be using more than expected. An illness, a new family member, visitors and construction can all change the amount of oil that you use. It is ultimately your responsibility to check the tank and ensure that you have an adequate supply of fuel.
Do you offer Budget Plans?
Yes! To learn more about the terms of our budget plans, please give our office a call at (978) 283-4815 or (978) 546-6018.
What are your Delivery/Service Areas?
Our fuel delivery/ service areas are Gloucester, Rockport, Essex, and Manchester-by-the-Sea. That being said, we do deliver in Beverly, Hamilton and Wenham for automatic deliveries only - no will call.
What does a Full Service company do?
Industry surveys have shown that 85% of heating oil customers in America prefer to do business with a full service oil company because it means:
- 24-hour emergency service
- trained, certified technicians
- monthly payment plans and service plans for protection against large, unexpected bills.
- automatic deliveries to reduce run-outs
- sufficient liability insurance coverage in the unlikely event of property damage
- fully stocked service vehicles so most problems can be fixed on the spot
What happens if I have an emergency after business hours?
If you are a regular customer of ours and run into an issue after business hours, our live answering service takes your call and relays the information back to our team.
I've found cheaper fuel but they don't offer any services. Why is that?
About two-thirds of what a customer pays covers the cost of the fuel itself. The rest goes toward services, which are not offered by all companies. This is why oil-only companies can charge a lower price.
How do I pay for my fuel delivery?
Invoices can be paid by:
How do you determine my delivery schedule?
Your delivery schedule is based on your average use during this time of year, plus the weather. Any changes on your usage will effect this schedule, and you may run out! This also includes customers using their second homes/summer homes during Covid.
What is a degree day and why is it important?
It's any day during which the average temperature falls below 65. The number of degrees difference between 65 and the average temperature (for example: 45) are called DEGREE DAY UNITS. (In this case 65 minus 45 = 20.)
Each day add the high and low temperatures together and divide by two - this will give you the MEAN temperature. Subtract this mean from the base figure of 65 and you will have the daily degree days. These degree days reflect fuel consumption, and for scheduling purposes are accumulated by the season, usually starting September 1st and are added to a cumulative YTD total.
What is Will Call Delivery?
Do I stll have to check my tank now that I'm a customer?
Yes, absolutely. We make a reasonable effort to initially and periodically visually inspect accessible above ground oil tanks. Visual inspections assess the condition of the tank at the time of inspection and do not predict the tank’s condition in the future. Since tank conditions may change, as the owner with ongoing access, it is the Customer’s responsibility to monitor the tank for wear and tear and/or leaks and notify us immediately.
I want to keep a credit card on file, do I still need to fill out a credit application?
Yes. We require all new customers to fill out a credit application regardless of how invoices are paid.